Refund Policy

Transparent and equitable refund terms for your comfort

Introduction

At PublicServiceArcade, we recognize that plans may shift, and we are committed to offering clear and honest refund conditions. This document details the guidelines for issuing refunds for our yacht rental services.

It is important to understand this policy thoroughly prior to confirming a reservation. Making a reservation with PublicServiceArcade implies accepting and consenting to these refund conditions.

Standard Cancellation and Reimbursement Timeline

Greater than 72 Hours Prior to Charter

100% Refund

Qualified for: Full reimbursement minus administrative charges

Processing Duration: 5-7 business days

Handling Charge: $50 for credit card payments

Prerequisites: Must be requested formally via email or telephonic communication

24-72 Hours Before the Charter

50% Refund

Qualified for: Half the total cost of the yacht rental

Processing Duration: 7-10 business days

Handling Charge: $25 subtracted from reimbursement

Prerequisites: Justifiable reason essential; administrative charges may be levied

Less than 24 Hours Prior to Charter

No Refund

Qualified for: No reimbursement offered

Exception: Exceptional situations may be taken into account

Alternative: Voucher for future charter could be provided at the discretion of the management

Prerequisites: Supporting documentation necessary for emergency claims

Cancellations Due to Weather

Weather Promise

Client and crew welfare is our highest concern. Should the weather create unsafe conditions for sailing, as determined by our accredited skipper, we offer several pliable solutions:

  • Full Reimbursement: Issued if a new date for the charter cannot be arranged
  • Rebooking: Relocate your reservation to an available date with no additional expense
  • Yacht Charter Credit: Issue of a voucher valid for one year from the original charter date

Assessment of Weather Conditions

Our weather evaluation comprises:

  • Interpreting wind velocity and orientation
  • Examination of the swell height and ocean state
  • Outlooks on visibility and precipitation
  • Maritime service advisories and alerts
  • Professional skipper's assessment of safety

Decision Window: Determinations regarding weather-related cancellations will be communicated at the latest 4 hours before the scheduled departure.

Reimbursements for Medical Emergencies

Urgent Events

We empathize with the fact that medical urgencies can arise unexpectedly. The circumstances listed below may be suitable for special dispensations:

  • Abrupt health issues or injuries necessitating hospital care
  • Death of a close family member
  • Enlistment deployment or urgent recall
  • Legal obligations such as jury duty
  • Calamities impacting travel arrangements

Verification Necessities

In order to proceed with emergency reimbursement applications, please present:

  • A certificate from a medical professional or hospital reports
  • Death verification (if pertinent)
  • Official army summons
  • Legal orders for court appearances
  • Advisories concerning travel or declarations of emergency

Processing: Reimbursements for emergencies will be completed within 3-5 business days following the submission of necessary proofs.

Refunds Due to Operational Cancellations

Technical Failures

Should the yacht assigned to you suffers from technical issues that remain unresolved:

  • Replacement Yacht: We will make an attempt to offer a yacht of similar specification
  • Full Reimbursement: Issued if there is no substitute yacht available
  • Partial Reimbursement: Issued if the substitute yacht has a different price structure
  • Compensation: Additional consideration may be offered for the inconvenience caused

Crew Accessibility

In the uncommon event that a certified crew is not available:

  • Efforts will be made to arrange a substitute crew
  • Full reimbursement is issued if the charter cannot be conducted
  • Offer to reschedule with no additional charge

Refund Procedure

Mode of Clearance

Reimbursements are executed utilizing the initial form of payment used during the reservation:

  • Credit Cards: 5-7 business days
  • Bank Wires: 7-10 business days
  • Cash/Check: 3-5 business days

Processing Expenses

Credit Card Processing

$50 cost for cancellations with more than 72 hours' notice

Wire Transfer Processing

$25 charge for each wire transfer reimbursement

International Processing

Added charges may be applicable for transactions beyond national borders

Credit for Future Yacht Rentals

Instances Credits Are Issued

Credits for subsequent charters may be proposed instead of cash refunds under specific scenarios:

  • Late cancellation notifications (under 24 hours prior)
  • Yacht rentals canceled due to weather
  • Voluntary requests to reschedule
  • Impediments related to operations

Conditions Applied to Credits

  • Validity: Available for use up to 12 months following the date of issue
  • Transferrable: Credits cannot be transferred to other individuals
  • Value: Reflects the entire cost of the yacht rental without any processing fees
  • Application: May be utilized towards any yacht charter that is available
  • Lapse: Credits have no extension after a 12-month period

Reimbursements for Partial Services

Interruptions in Service

In the event that your yacht rental is interrupted or shortened owing to situations within our influence:

  • Reimbursement calculated based on the portion of the service not utilized
  • Credit for a future rental of equivalent worth
  • Complimentary services or upgrades may be provided

Disruptions Caused by Guests

If a yacht rental ends prematurely due to guests' behavior or infringement of safety protocols:

  • No reimbursement for the remainder of the service
  • Full payment is still expected
  • Additional fines may apply

Settling Refund Discrepancies

Should you have any disagreement with a decision on refunds, you have the option to:

  • Ask for a reassessment by our executive team
  • Offer extra files or proof
  • Seek resolution via consumer protection entities
  • Engage in legal action as entitled by law

Procedure for Applying for Refunds

Step 1: Reach Out

Propose your request for a refund through:

Step 2: Submission of Details

Proffer the ensuing details with your request:

  • Confirmation code of the reservation
  • Scheduled date and time of the yacht rental
  • Grounds for annulment
  • Corroborative documents (where applicable)
  • Preferred form of reimbursement

Step 3: Assessment and Completion

We will acknowledge your demand within a day, evaluate it with respect to this guideline, deliver our determination within two days, and carry out approved refunds as per the delineated periods.

Important Considerations

  • Requests for refunds must be lodged formally
  • Reimbursements are carried out in $, regardless of the original payment currency
  • We highly advise securing travel insurance
  • This guideline can be modified with a 30-day prior notification
  • Refunds are subject to relevant taxes and statutes

Contact Details

For inquiries on refunds or to lodge a request for reimbursement:

Department of Refunds
PublicServiceArcade Marine Services Ltd.
Yacht Haven Grande
Charlotte Amalie 00802
United States Virgin Islands

Phone: +1 340-774-9500
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Policy Modification Date: September 22, 2025

The intention behind this refund policy is to maintain fairness and clarity. We encourage a thorough review of these terms before confirming a booking and are open to addressing any inquiries.