Privacy Policy

1. Introduction

PublicServiceArcade ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines our Privacy Policy and the measures we take to protect the information you share when you visit our website publicservicearcade.sbs or use our yacht charter services.

Your agreement with these data handling procedures is implicit when you utilize our services. Our policy is in line with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

The personal details you elect to provide us with might include:

• Reserving a yacht charter
• Reaching out to us via our site or by telephone
• Signing up for our newsletter subscription
• Completing online forms on our platform
• Taking part in our surveys or advertising activities

Such details may encompass:

• Identifying information like name, email address, phone number, and physical address
• Details of payment processed by external secure providers
• Preferences and specifications for charter services
• Emergency contact particulars
• Information regarding dietary restrictions or health data (if disclosed by you)

2.2 Automatically Collected Information

We gather some data automatically, which relates to your device and your interaction with our site, for example:

• IP address and geographical data
• Web browser specifications
• Visited pages and duration of site visit
• Referral sources
• Device specifics such as type and screen size

2.3 Cookies and Tracking Technologies

Cookies and similar technologies are employed on our site to improve your browsing experience by:

• Logging your preferences
• Assessing the performance and use of our platform
• Delivering tailored content
• Enhancing our service offerings

Browser settings or our cookie consent feature can be used to modify your cookie preferences.

3. How We Use Your Information

The collected information is used for various purposes such as:

• Service Provision: Handling yacht charter service provision, including bookings, and relaying reservation-related communication
• Client Support: Addressing your inquiries and providing necessary help
• Transaction Handling: Managing payments and invoices
• Security: Safeguarding our operational procedures and mitigating deceptive actions
• Promotional Outreach: Sending out promotional content and updates, which you can opt into or out of
• Platform Enhancement: Analyzing behavioral patterns to bolster our website's functionality
• Legal Adherence: Fulfilling our legal and regulatory responsibilities

4. Information Sharing and Disclosure

Your personal data is neither sold, exchanged, nor leased to third parties. It might be disclosed under these conditions:

4.1 Service Providers

We share information with reliable external providers who provide services in the spheres of payment processing, web hosting, email distribution, analytical monitoring, and customer support.

4.2 Legal Requirements

Your data might be disclosed if mandated by legal obligations, to comply with judicial procedures or in situations of emergencies, or to look into possible deceitful or unlawful actions.

4.3 Business Transactions

In cases of company mergers, acquisitions, or asset sales, your personal information may be part of the assets transferred.

5. Data Security

To safeguard your personal data from unauthorized interference, exposure, or destruction, we have implemented appropriate technical and organizational controls. These include but are not limited to encryption techniques, protected servers, controlled access, frequent system evaluations, and staff training.

Nevertheless, we remind you that no method of electronic storage or data transmission over the internet can be considered completely secure. Absolute security of your data can not be assured.

6. Data Retention

We do not retain your personal details for longer than what is necessary for the intended purpose of collection or as demanded by law. The common retention periods are:

• Charter reservations: 7 years for tax and legal reasons
• Marketing communications: until you opt-out or request deletion
• Website analytics data: 24 months
• Client service interactions: 2 years since the last contact

7. Your Rights and Choices

You possess rights to access, modify, delete (in accordance with laws), transfer, and object to marketing communications as well as the administration of cookies. Please reach out to us at the contact details provided below to exercise these rights.

8. Third-Party Services

8.1 Google Analytics

For website traffic analysis, we utilize Google Analytics. Opt-outs are manageable through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our platform may have links to social media which operate under their respective privacy protocols.

8.3 Payment Processing Services

Financial transactions are processed by third-party services conforming to PCI DSS standards.

9. International Data Transfers

We may process and store data in locations different from United States Virgin Islands. In such scenarios, we apply safety measures in alignment with existing privacy legislation.

10. Protection of Minor's Privacy

Our services do not deliberately target children under the age of 13, nor do we collect their information knowingly. Contact us promptly if you suspect that we have inadvertently gathered such information.

11. Revisions to This Privacy Policy

Amendments to this policy may occur to reflect changes in our practices or legal mandates. You will be informed of such updates through our website publication, email communication to registered users, or an alert on our website. Your continued use post-updates signifies acceptance of the revisions.

12. Contact Information

For inquiries about this Privacy Policy or our handling practices of your data, please contact:

13. Compliance with Google Ads User Consent Policy

We comply with the consent policy regarding users of Google Ads. Change your preferences related to cookies or tracking anytime using our cookie settings options.